You can create a Zilingo Shopping account by following the 5 simple steps below : Click on Login/Sign up Click on Register Create a new Zilingo Shopping account using your email ID or register via Facebook Fill your personal details Click on “Submit” and you’re all done!
Pick the products you love Choose the colour and size that’s perfect for you Click Add to cart or buy now and click “continue” Sign in via Facebook / Email Type your delivery address and other details Select your payment method and click on “Checkout” Enter your payment details on the secure page Woohoo! You will receive an order confirmation email once your order has been placed successfully.
You can search for products by browsing for collections, products, brands, campaigns on the “Search bar”, on the top right corner. Tell us what you’re looking for and we will find it for you!
To add items, you can click on “Add to cart” on the product page. To remove or view items, click on “Go to cart” or “Cart Icon” (top right corner of the page on desktop and mobile), and select the items you wish to remove.
No. You can place an order only via our website www.zilingo.com or download our apps via Google Playstore or App Store
We’re sorry, the vouchers offered by Zilingo Shopping are single use only and will not be issued again.
To apply a voucher, you can click on Cart > “Apply different coupon” > Input new coupon name.
Zilingo Shopping cashback are points you earn when spending on Zilingo Shopping. The more cashback accumulated, the more benefits can be enjoyed on the Zilingo Shopping site.
The more you shop the more you earn! Once an order eligible for cashback has been confirmed, cashback will automatically be added to your Zilingo Shopping account. The amount of cashback given depends on the amount spent on Zilingo Shopping, products purchased, date-time of purchase, and number of purchases on Zilingo Shopping. The amount you earn for a specific purchase is displayed at the time of purchase. The maximum cashback you can earn varies from offer to offer. *Terms and conditions are subject to change.
You earn cashback only on certain “eligible” products. On purchasing such products, cashback will automatically be added to your Zilingo Shopping account.
The cashback program started on the 28/5/2018. Purchases before this are not eligible for cashback. The amount of cashback given depends on the amount spent on Zilingo Shopping, products purchased, date & time of purchase, and number of purchases on Zilingo Shopping. The amount you earn for a specific purchase is displayed at the time of purchase.
You can view a detailed summary of the cashback earned under:- Account > Cashback.
Yes, if you have returned your order/parts of order within the return T&C guidelines, you will receive the cashback used for the returned order/part of order back on your cashback account.This will usually take 4-5 working days to process.
There is a maximum limit to how much cashback can be earned per purchase. The amount earned for a specific purchase is displayed at the time of the purchase.
Yes, if you have cancelled your order within the cancellation T&C guidelines you will receive the unused cashback back to your cashback account. This usually takes 4-5 working days to process.
You can currently pay in SGD only.
To make a payment , Click on Cart > “Continue” > Select or input delivery address > Select Payment method (COD/Credit/ Debit Card/ Offline Epay, Internet banking) , and then click on “ Pay”
No. Unfortunately, once the order has been placed, you may not change your payment method.
We offer the following payment methods : Cash on Delivery (COD) Credit Card/ Debit Card For more details on each payment method, contact our customer care team here.
Zilingo Shopping accepts all major credit cards supported by VISA, Amex or Mastercard. Your card details will be protected using the PCI DSS Compliance (The Payment Card Industry Data Security Standard ) used by our payment gateway partners.
We do not retain your credit card information after your order is completed; it is submitted directly to our payment gateway partners for payment processing. Please be assured that every credit card transaction on Zilingo Shopping occurs within a secure environment. Your card details will be protected using the PCI DSS Compliance (The Payment Card Industry Data Security Standard ) used by our payment gateway partners.
Shipping and delivery
you will receive your order in 2-5 working days after you have received the order confirmation email. This timeline might be longer if you have ordered from an international seller.
Not necessarily. As we work with multiple delivery partners, they each have their own levels of communications, such as SMSes, emails or calls. Typically, they do contact the customer, prior to their arrival, but we are not able to guarantee that. If you are not available at the time of your delivery attempt, the courier partner will surely try to re-deliver to you at another time.
You can track the real-time status of your order by clicking on “Profile” (Top right corner). Select “Orders” in the drop down menu to view details of your purchases. Select the SOD you want to view and click “View”.
If you are not available at the time of your delivery attempt, our courier partner will surely try to re-deliver to you at another time. In the event you wish to change your delivery address, please submit your request to our customer care team by clicking here so that we can make the necessary arrangements.
Please drop your request to our customer care team by clicking here and we will make the changes for you.
No. The parcel can only be opened once you signed for the package. If you find an issue with the item, you can reach out to us here, and we will be more than happy to assist you with the returns process.
We work with multiple delivery partners, and operating hours for each delivery partner may differ However, you can expect your item to be delivered from 8:30am to 7:30pm Our delivery partners will contact you prior to the delivery attempt in order to communicate the exact time of delivery.
In such cases, we advise you to check with your friends or family members incase they have accepted the parcel on your behalf. Incase you still fail to locate your parcel, you can reach out to our customer care team here, and we will be happy to assist you.
if you ordered from multiple sellers or storefronts in one order, then you would receive your order in separate parcels from each seller. However, if you ordered all the items from the same seller and still find some items missing in your parcel, then please reach out to our customer care team by clicking here and we will investigate the matter for you right away.
Unfortunately, we do not offer such a service right now.
Zilingo Shopping does not offer next day delivery services at the moment. However, please be rest assured that we will try our best to ensure your parcel is delivered within the promised delivery time.
There is a minimum purchase required to enjoy FREE delivery. Orders above 40 SGD payable can enjoy free shipping. For orders less than 40 SGD payable, the shipping fee per parcel is 3.90 SGD bearable by buyer.
If you want to return a product, feel free to drop your request to our customer care team by clicking here and our team will assist in returning your order. For more details on the returns process, please refer to our Return and Refunds policy.
If you wish to exchange your item to a new color or size, we request you to please return your original order and place a fresh order for your desired item. The refund for your returned order will be processed in 7-14 working days.
We do not provide exchange of items, however in case you wish to return a faulty or incorrect product, please drop your request to our customer care team by clicking here and our team will assist you to make a new order and alternatively help you with your return.
If you’re looking to return a faulty or incorrect item, please get in touch with us so we can get this sorted for you. You can return your item for an exchange , as long as the new item is available in stock. If you want to exchange for a different colour, the price of both colours must be the same as the price at which you bought the original product. Please refer to our Returns and exchange policy for more details on how to schedule an exchange
Yes, given below is the list of products not eligible for return: Lingerie and Nightwear Swimwear Shapewear Underwear Socks Opened & used cosmetic items and makeup tools Items found with traces of wear & tear Electronics under warranty: In case the buyer receives the product in decent condition with no damage, but encounters problems with it after 7 days, please contact the brand of the electronic product directly Non-damaged, non-defective electronics with broken seals/tampered bar codes Items marked as FINAL SALE
We’re really sorry if we’ve made a mistake with your refund! If this is the case please contact our customer care team here and we’ll try to sort it out for you as soon as possible. Please note that if one item from your entire sub order (SOD) was refunded, the delivery fee for this item will not be included in the refund amount.
Yes. In this case, you can submit your request to our customer care team by clicking here and we will process your return accordingly.
If you wish to cancel your order, please do reach out to our customer care team here and we will process your cancellation request at our end.
You are not required to pay any shipping fee for returns. It is completely free for you!